Regulation applicable in France concerning the use of an E-Bike

The law in France does not impose a minimum age for the use of an electric scooter or e-bike (electric scooter). Nevertheless, the driver is obliged to respect the technical specifications of the manufacturer and must, with full knowledge of the facts, and with good sense, respect the road safety instructions. The driver must therefore have at least the ASSR1 (School Level Road Safety Certificate).

The user of a vehicle must be able to control its use in all circumstances. In addition, it is highly recommended to wear a helmet as well as protections for the elbows, hands and knees.

For the moment, there is no official legislation governing such personal electrical transport devices. However, uses are to be respected for a better circulation:

You can drive on sidewalks provided you do not exceed the speed of 6 km / h.

Concerning the circulation on the cycle tracks, it is necessary to inquire about the regulation in force in each commune.

In accordance with the Highway Code, traffic on roads is reserved for approved vehicles.

Liability insurance does not generally apply to motor vehicles. It is necessary to subscribe a specific guarantee (see information on this subject).

First Order After-Sales Service

A network of authorized repairers

In addition to the commercial network consisting of resellers of "high-end" products, but not necessarily specialized in electric vehicles, technical support in the area relies on a network of dealers specialized in cycles and electric vehicles.
We will be happy to help you
indicate your nearest technical station at your request on the following e-mail address:
contact@superchic-ebike.com

Technical support with a stock of spare parts

In the logic of creating a durable brand, MISCHA LEIF SA provides all the components of the SUPERCHIC E-BIKE and has a stock including the entirety parts to be able to meet any requests.

WARRANTY

The SUPERCHIC E-BIKE is a Premium product and as such it benefits from a 2 year parts and labor warranty from the date of purchase (except the battery for which the duration of the warranty is 1 year).

Exclusions of guarantee

. If the unit has not been purchased from an authorized dealer of the manufacturer.
. If the failure is due to an accident, misuse or negligence of the customer.
. If the transport of the device has been carried out without adequate protection.
. If the device has undergone a significant modification or transformation.
. If the serial number of the device has been removed or changed.
. If the device under warranty has been dismounted.
. If the device was purchased in a country other than its country of use.
. If the failure does not directly affect the operation of the device
- If the vehicle has been repaired by an unauthorized technician
- If the vehicle has been subjected to improper handling (see instructions for use)
- Following an accident
. If the damage results from weather influences or the use of cleaning products or devices such as improper high-pressure cleaners or the use of additives
. If the vehicle has been leased or made available in a commercial setting (without being declared to SUPERCHIC GROUP), if this is the case, an additional and specific guarantee may be obtained from SUPERCHIC GROUP.

Legal Notice

Director of the publication: ADC-Business - Sèvremont
Accommodation: OVH, 140 quai du Sartel - 59100 Roubaix - Tel. 0899 701 761

Owner: MISCHA LEIF SA - 6 Rue de la Terrassiere
1207 GENEVE SWITZERLAND

Any reproduction, total or partial, of this site (images, logos, texts) is prohibited without the express authorization of SUPERCHIC GROUP.
The information published on this site is not contractual and may be modified at any time.

Contact Forms

The information collected is subject to computer processing but is not transmitted to a third party.
In accordance with the law "Informatique et Libertés" of January 6, 1978 amended in 2004, you have the right to access and rectify information concerning you, which you can exercise by contacting SUPERCHIC GROUP, 95 RUE DU TEMPLE 75003 PARIS
You may also, for legitimate reasons, oppose the processing of your personal data.

Cookies ARE NOT used for this site

Some pages on this site include or may include third-party services provided by, for example, the following sites:
- google.com for the mapping, captcha and navigation analysis service.
- youtube.com for the video service.
These services use their own cookies. You can refuse them by setting your browser to block the writing of third-party cookies and by erasing before each visit cookies that may already be there.

How do I place an order?

Placing your order is easy, just click on "Shop", make your selection (SUPERCHIC E-BIKE - PREMIUM EDITION - BLACK OR WHITE), enter all required details and your method of payment. We will send you a confirmation email and will keep you informed on the status of your order. It's that easy!

Do you accept returns or refunds?

Any refund will take place within a maximum period of 14 days from the registration of the cancellation of the order or at the latest in the 10 days which follow the reception of your order in return in our services. The product must imperatively be returned in its original packaging, intact, accompanied by all possible accessories, instructions and documentation. The transport costs for the return are however the responsibility of the customer and the product is transported under his responsibility for the return of the material.

For security reasons due to the nature of the product (volume or value), a product initially sent by a carrier must be returned by a carrier offering an equivalent service.

As permitted by law, SUPERCHIC GROUP reserves the right to apply a minimum fee of 75 Euros if the returned item has been used beyond a normal test use of the goods.
In accordance with the provisions of Article L.12-21 of the French Consumer Code, the customer has, from the date of delivery, a period of 14 days to return the product ordered for exchange or refund.

In case of exercise of the right of retraction, SUPERCHIC GROUP will be held to the refund of the sums paid without expenses.

What is your warranty?

1. Legal Warranty

All our sold equipment benefits from the legal guarantee of conformity and the guarantee of latent defects, under the following legal conditions.

Provided that the buyer proves the hidden defect, the seller must legally repair all the consequences (article 1641 and following of the civil code¹). If the buyer goes to court, he must do so in a "short time" after the discovery of the hidden defect (article 1648 of the civil code²). Note: in the event of seeking amicable solutions prior to any legal action, it is recalled that they do not interrupt the "short notice".

The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. Are equally similar to the lack of conformity those resulting from the packaging, assembly instructions and installation of the property if the contract has provided (C. consom., art L. 211-4³).

In order to be in conformity with the contract, the good must (C. consom Article L. 211-5):
Be fit for the usually expected use of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or a model;
- present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.

The action resulting from the lack of conformity is prescribed by two years from the delivery of the good (C. consom Article L. 211-12)

When the hidden defect has been proven, in the first place the consumer must choose between replacement or repair of the property. However, the seller may decide on one of the two solutions in case of manifest disproportion of the cost of the solution chosen by the consumer.

2. Contractual guarantee

All products benefit from the manufacturer's warranty generally of one year piece and labor. SUPERCHIC GROUP can not be held responsible in case of refusal of the manufacturer to apply his guarantee or damage due to transport.

3. Paid Warranty Extension

The buyer can benefit, for electric scooters said e-scooters, electric bikes or electric scooters, a warranty extension to 3 years for a lump sum. The price of the warranty extension depends directly on the type of product and its value.

What should I do if my order hasn't been delivered within your promised timeframe?

SUPERCHIC GROUP undertakes to respect a deadline of delivery of the product (s). Until actual shipment of the product or products, the customer can at any time exercise its right of withdrawal within fourteen days and claim the reimbursement of sums incurred. Delivery is carried out by Carriers selected by SUPERCHIC GROUP in Metropolitan France and Corsica. It is made at the address indicated by the customer, who agrees to receive the ordered product.

Deliveries are always delivery on the ground floor in front of the house. In-store deliveries are invoiced separately on explicit request. The delivery will be carried out within the indicative deadlines agreed with the customer after reception of the authorization of the payment centers.

Upon receipt of the parcels, you must check the contents and conformity of the ordered references and check the good general condition of the product (s) and not just the packaging.

In case of problem noted at the reception, you must affix a clear and precise damage on the coupon presented by the carrier at the time of signing. It is imperative to specify the product concerned and the location of the degradation on the product. Immediately issue reservations on the delivery note (dated, detailed and explicit) and make a reasoned protest with the carrier within 72 hours of delivery, by registered letter. The customer must send all these elements to the carrier responsible for this delivery and attach a copy to SUPERCHIC GROUP also.

And, in the case, where the driver refuses to wait for the verification of the goods, thank you to note the following sentence on the delivery of the carrier: the driver having refused to wait for the verification of the goods, we take all reserves as to the condition of the goods and the exact number of parcels received.

Warning: the mention "subject to unpacking" is not valid and not recognized as such. All deliveries accepted without reserve are considered as received in good delivery condition. In this case no claim will be possible with the carrier selected by SUPERCHIC GROUP. In case of absence on the day of delivery, the driver will give you a notice of passage. From now on, you will be able to contact the transport company directly in order to set a new date of presentation of the parcels. If the delivery is made to a neighbor or guardian, at the request of the customer, the absence of reserves is the responsibility of the customer.

Information to notify and make an appointment with the recipient (email and mobile phone number) will be provided by the customer as part of computer exchanges. It is reminded that the completeness of contact data of the recipient (email and sms) is essential to ensure the provision of notification and / or where appropriate, making appointments. The French postal service, La Poste, is not liable for consequences of any kind resulting from incomplete or incorrect information.

Will an item be back in stock?

While we strive to always have sufficient quantities of our products on stock, it is possible that we experience an "out-of-stock" situation due to high-demand (particularly during the Holiday Season). If the case should arise, we will endeavor to make your selected product available again within the shortest amount of time and will keep you informed by email.